Why We Don’t Bill Insurance Directly (And Why That’s a Good Thing for You)
One of the most common questions we get at Burlington PT is: “Do you take my insurance?”
We get it—healthcare is confusing. And insurance often feels like the only path. But we’ve made the intentional decision to remain out of network with insurance companies.
Here’s why—and how it benefits you.
1. Insurance Shouldn’t Dictate Your Care
When you go to an in-network PT clinic, your treatment is often limited by:
Which body parts can be addressed per visit
The number of sessions “approved” by your plan
Which procedures are allowed based on billing codes—not best practice
We believe that decisions about your body and recovery should be made by you and your physical therapist, not an insurance company.
2. You Deserve One-on-One, Personalized Time
At Burlington PT, every session includes:
60 minutes of uninterrupted, one-on-one care
A licensed Doctor of Physical Therapy—never passed off to techs or juggling multiple clients
A treatment plan built specifically around YOUR goals and lifestyle
We treat the whole body—not just one isolated injury—because your body doesn’t work in pieces, and neither should your care.
3. We Don’t Waste Your Time (Or Money)
Let’s be honest: you don’t need to pay someone to count your reps on the exercises you’ve already been doing at home.
We don’t spend your session going through your home program—after all, it’s called a home program for a reason. Instead, we focus on:
Manual techniques and strategies you can’t do on your own
Movement analysis, education, and performance progressions that require expert attention
Helping you take control of your recovery—not become dependent on clinic visits
4. You May Be Paying Either Way—So Make It Count
Here’s something most people don’t realize:
If you have a deductible, you’re most likely paying for physical therapy out of pocket—even if you go in-network—until that deductible is met.
For example, if you have a $3,000 deductible associated with your insurance plan, you need to spend $3,000 in healthcare expenses before insurance “kicks in” to start covering all or a percentage of your physical therapy visits. This is why when you go to the doctor you’ll receive that mystery medical bill approximately a month later once all of the billing and processing has taken place between the MD office and your insurance provider. Many in-network practices will start you off with 2 sessions per week…those visit expenses will add up.
So if you’re spending those dollars either way, MAKE THEM COUNT.
WE OFFER:
More value per session
Faster results with fewer visits in the long run
A holistic approach with an emphasis on longevity
Long-term tools to keep you active, strong, and injury-free
5. We’ll Help You With Reimbursement (If You Have Out-of-Network Benefits)
If your plan includes out-of-network coverage or you want to chip away at your deductible, we’ll make the process as easy as possible. We’ll provide you with your superbill (invoice) to send to your insurance provider for reimbursement.
We’re always here to help you understand your benefits, your choices, and what’s best for your health. If we aren’t the best physical therapy practice for you we will happily provide you with a recommendation to another local physical therapy practice.
Bottom Line?
We built Burlington PT to deliver the kind of care we’d want for our friends, family, and ourselves—unrushed, personalized, and focused on results, not red tape.
You deserve care that puts YOU at the center.
And we’re here to provide it.
Here’s to Smarter Care, stronger bodies, and doing what you love!
— THE BPT TEAM